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All goods remain the property of ukgels until paid for in full. If we are out of stock of any colour you order, we will email you the option of selecting an alternative colour. Due to transit restrictions on cosmetic products we reserve the right to send goods by the most appropriate carrier. Postage costs can not be refunded once selected, if your order value is over £20 it is best to select FREE shipping and leave the rest to us.
PLEASE CONTACT US FOR A RETURNS AUTHORISATION BEFORE ATTEMPTING TO SEND ANY GOODS BACK TO US. UNAUTHORISED RETURNS WILL NOT BE ACCEPTED AS RETURNED.
Used product or products that have been opened can not be accepted due to hygiene reasons. Therefore all packaging within the delivered parcel must be intact and unopened.
Exchanges: Due to strict hygiene reasons we cannot accept items for exchange or refund as we would be unable to resell the items given there is no guarantee that the item has not been opened, used or tested. There are many images of applied colours available online so we encourage customers to research the colour suitability before purchasing as we will not exchange. All computer monitors and mobile devices reproduce colours differently and it is very difficult to portray a 100% accurate image of any colour, for further information on any of our items please contact us BEFORE purchasing.
IF ITEM IS DELIVERED FAULTY PLEASE CONTACT US WITHIN 48hrs OF RECEIPT - AT OUR DISCRETION WE MAY ASK YOU SHIP THE ITEM BACK TO US WITHIN 7 DAYS.
The goods are your responsibility until they reach us, so make sure they are packaged up properly and can’t get damaged on the way.
Any items that are returned to us through a failed delivery or a change of mind will be refunded minus all postage costs we incurred (orders that are delivered for free still incur a charge!)
Please note: We cannot guarantee that the Nail Polish or any other products you receive will match the colour of the product image exactly as it appears on your screen. All screens and settings vary and this affects the colour you perceive. Please be aware of this when ordering and if in doubt, ask first.
The listed photographs and images are provided to give you an overall outlook impression of the products offered. Photograpraphic conditions including lights, cameras, lenses and software may alter the appearance and colour of the product. Your monitor's colour and resolution settings can also affect the image on your screen. Although every step has been taken to display these photos as accurately as possible there are many variables which affect the final outcome. Therefore we assert that the products are listed to be sold on an "as is" basis and the photos displayed are for rough guidance only. We welcome any questions PRIOR to purchase regarding colours, for an impartial opinion these can also be researched on the internet. Ultimately your final decision on colour choices is your responsibility.